With a team of almost 200,000 and over 3,000 stores across almost every community in Australia, we quickly recognised the important role we needed to play as the COVID-19 pandemic increased.

Guided by health advice and looking for best practice initiatives in nations going through similar circumstances, we adopted proven safety measures and education, to help our teams play their part in supporting health and safety in their communities.

Our efforts were focussed on our 5 pillars: PPE, Health, Hygiene, Cleaning and Social Distancing.

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Team temperature checks

We’ve provided equipment and training to team members across our stores and Distribution Centres for voluntary or mandatory temperature checks, depending on the applicable State Government regulation or Woolworths Group policy. Our support sites and distribution centres have temperature checking as a condition of entry.

Supporting vulnerable team members

We’ve provided additional support to our most vulnerable team members following health advice from the Australian Government. We’ve also provided additional paid special leave in places where the Government has implemented a lockdown.

Health screening

To support our team in doing the right thing by staying home if unwell, we have offered additional leave for team members who don’t have any. We’re building awareness on symptoms with posters in team rooms.

Under Stage 2-4 restrictions we have implemented a digital ‘health screening’ process that occurs for every team member on arrival at work, including health screening questions to make sure team are not working if they are unwell.



COVIDSafe plans

We have COVIDSafe Handbooks detailing our policies and procedures for all stores across Australia.

Where required, we have also implemented the relevant government COVIDSafe plan.

Tracking people movement

All store visitors (contractors, service providers, sales reps) sign in to visitor registration. We’ve rolled out a digital sign-in solution to support faster contact tracing.

In addition to customer check-in processes in hotels and cafes, we have adopted the Government’s check-in solution in each State and Territory in order to support the ongoing wellbeing and safety of our teams, customers, suppliers and the communities we serve. Those team members who visit multiple sites are required to keep a log of their movements.

Zero Tolerance to abuse

All stores display clear messaging advising customers of our zero tolerance policy for team member abuse.

We have also provided enhanced team training should any team member suffer abuse and where needed we have engaged additional security to manage potential conflict situations.



The 5 pillars of our COVIDSafe response










Social distancing