With a team of almost 200,000 and over 3,000 stores across almost every community in Australia, we quickly recognised the important role we needed to play as the COVID-19 pandemic increased.

Guided by health advice and looking for best practice initiatives in nations going through similar circumstances, we adopted proven safety measures and education, to help our teams play their part in supporting health and safety in their communities.

Our efforts were focussed on our 5 pillars: PPE, Health, Hygiene, Cleaning and Social Distancing.

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Hand washing routines

We have strict food quality processes in our stores, including the need for team members to wash their hands whenever they enter or exit a fresh food area.

Hygiene education

We have reinforced the importance of good hygiene practices with signage across all our stores. This forms a part of our compulsory COVIDSafe Training modules for all team members.

Good hygiene is a condition of entry for all customers, team members, visitors, service providers, contractors, vendors and suppliers.

Increased access to sanitisers

Automatic hand sanitiser stations have been installed at the store entry in all stores for customers and for team members at various locations, particularly Fresh Food Departments in our supermarket stores. We continue to review and evolve these units to create a better experience for our customers and team.

Access to and supply of hand sanitiser was made possible through our new partnership with First Nations business Supply Australia. They were able to source 150 tonnes of hand sanitiser into Australia for our team members and customers to use.



The 5 pillars of our COVIDSafe response










Social distancing