1 June 2021

A message from our CEO to our VIC communities

Dear Victorian Customers,

With the current lockdown across the State and the ongoing reporting of new COVID cases, I thought it timely to provide you with an update from Woolworths.

We know these are once again uncertain and anxious times for all Victorians and I especially feel for those of you in Melbourne, who have now had more than 160 days in lockdown and many more days of various restrictions since the start of the pandemic.

Helping you shop COVIDSafe in store

  • Health & Safety Ambassadors are positioned at the entry of all Woolworths Supermarkets in Victoria. These dedicated team members are here to help with cleaning baskets and trolleys, and are also monitoring customer numbers as needed.

  • When shopping in store, please wear a mask if you can, sanitise your hands and continue to practice social distancing.

  • We encourage you to check in each time you visit our stores using the Victorian Government QR code to assist with contact tracing.

  • A reminder to isolate and get tested if you have any COVID symptoms. Please refrain from coming into store if you feel unwell.

Notifying customers of positive tests in local stores 

We have also had a number of stores impacted over the last week, with cases of customers returning positive tests. We’ll continue to be extremely transparent, including posting notices online and in-store when we learn of confirmed cases.

 All stores have had a deep clean since we were notified of these positive customer cases and have since re-opened. As per Victorian Government advice, please check here for details on testing if you have visited these stores on these dates.

Supporting our team

We remain deeply appreciative of our team members on the front line, whether in our stores, distribution centres, online delivery hubs or out making deliveries. Please show kindness to our team, they are feeling the impact of this lockdown just as much as you are. 

Product update

We have plenty of stock of most essential items, with more continuing to flow through from our distribution centres. Frustratingly, there is currently a 2-pack per shop limit on toilet paper after we’ve seen surge buying leading to some shortages in store and online. It seems the rush to buy toilet paper is still symbolic of these times. We expect to be back in full stock in the next few days and as always, we’d ask you to only buy what you need.

Shopping online

Our online shopping services are all open with good availability of ordering windows across Victoria. A reminder that there are a number of ways you can shop online with confidence:

  • Woolworths Direct-to-Boot or Community Pick up, which allows you to safely pick up for yourself or on behalf of someone else.

  • Woolworths Priority Assistance for the elderly, people with disability and those in mandatory isolation. To register for Priority Assistance click here.

  • Contactless home deliveries for groceries delivered to your doorstep.

Incredible as it might seem, it is now over 16 months since Australia had its first COVID case and keeping our customers, teams and communities safe remains our top priority.  

We know the impact that COVID, including this latest lockdown, is having on our collective mental health. It is more important than ever to look out for ourselves and each other, and as a business, we will continue to find ways to make sure we’re playing our part.

Thank you again for your ongoing support, patience and understanding.

Be safe,

Brad Banducci

CEO Woolworths Group

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