30 March 2020

An update from Woolworths

Dear customers,

These remain challenging times and with the situation evolving, I'd like to share what Woolworths is doing to support our customers, team members and the community.

Helping you get access to what you need

We've been working hard to keep our shelves stocked and Delivery and Pick up windows available. However, as you are no doubt aware, demand is still very high and products are being bought more quickly than usual when they arrive in store.

To help everyone access the essential things they need, limits are now in place on toilet paper, wipes, paper towels, serviettes, rice and some other items.

It also, unfortunately, means that toilet paper won't be available for Pick up orders for the time being, but our team will be happy to see if toilet paper is available in store when you come in to pick up your order.

Our toilet paper suppliers continue to work on meeting increased demand, and we're working with some suppliers to prioritise the production of smaller pack sizes, so we can make more packs available to you this week.

We're actively helping seniors in our community

We've now partnered with Meals On Wheels to begin the delivery of toilet paper directly to seniors in need. The first deliveries were made in NSW today and we're doing what we can to expand this service in the weeks to come.

Our stores are being cleaned more than usual

As a food retailer, we already have very high standards of cleaning and hygiene in place. However, as a precautionary measure and out of care for everyone's wellbeing, we've added an extra 4 hours of proactive deep cleaning in each Supermarket every day.

Keeping you updated if there is a case in one of our stores

If one of our customers or team members is confirmed with COVID-19, we'll let you know in that store. We continue to take advice from the Department of Health to make sure we're taking all the necessary steps to ensure ongoing safety, including additional detailed cleaning in store where necessary.

Looking after our team members

This week we announced a number of extra ways we're supporting our teams during this time. This includes making sure we look after anyone impacted by the outbreak, whether they are full-time, part-time or casual. We will, of course, keep our focus on our team members as the situation changes.

In the meantime, I'd like to thank you for your continued patience and for showing respect and support for our team as they work hard to support you and our local communities.

Brad Banducci
Woolworths Group