18 December 2020
A message from our CEO to our Community
An important Northern Beaches COVID-19 Update
With the recent escalation of COVID-19 cases on Sydney’s Northern Beaches, I wanted to write to you directly with an update from Woolworths.
In terms of specifics, we have had three customers who have subsequently tested positive for COVID following visits to our Avalon store between Sunday 13th and Tuesday 15th December and our Mona Vale store on Sunday the 13th. Further details are available on our COVID Safe updates page.
Given this, we have taken the following measures;
As per NSW Health advice, all store team members who are required to isolate and be tested have been advised to do so. As I write, 111 members have been tested with no positive results at this stage.
We have also deep cleaned both the Avalon and Mona Vale stores.
We have activated our Level 2 COVID practices across all 9 of our Northern Beaches stores. This includes wearing face masks, health screening for our team, supporting vulnerable team members with leave options and providing wellbeing support. This is in addition to all our standard COVIDSafe practices, such as hygiene measures, cleaning and social distancing.
We understand this may be an anxious time and want to assure you that we are doing everything we can to keep our customers and team safe. All our stores remain open and we are busy implementing elevated COVIDsafe measures.
Looking after you in all our Sydney stores
Extra measures added to our existing COVIDsafe social distancing and hygiene practices include:
Store greeters regularly wiping down trolleys and baskets
Team members monitoring customer numbers in store
Additional monitoring of social distancing in store and around the checkouts
Health ambassadors in all our Northern Beaches stores
If you visit one of our Northern Beaches stores, we ask that you wear a mask. Following government advice, we also strongly encourage you to wear a mask when visiting any of our Sydney stores.
We have also been clear with our team that if they feel unwell, they should not come to work – and we have put provisions in place to accommodate this. It is also important that you shouldn’t come into a store if you feel unwell either, or have been in contact with a confirmed or suspected COVID case.
Shopping with confidence online
Delivery, Direct to boot and Pick up are both open as usual with good availability of order windows across the state. A reminder that we have a number of ways we can help you shop online with confidence:
Community Pick up and Direct to boot, which allows you to pick up for yourself or on behalf of someone else
Priority Assistance for the elderly, people with disability and those in isolation
Contactless home deliveries with groceries delivered to your doorstep
We are all in this together
As before, we’d ask you again to keep shopping as you normally would and only buy what you need. Our stores are fully stocked for Christmas and there is enough of everything for all of us (including some terrific Christmas specials).
This week’s events are an unfortunate reminder that COVID is still very much part of our lives. Rest assured that the whole Woolies team is committed to making this an inspirational but COVID safe Christmas for all.
CEO Woolworths Group
The Northern Beaches covers around 60 suburbs from Palm Beach to Manly, to Terrey Hills and Balgowlah. For further details on the Northern Beaches Local Government Area, see here