19 November 2020

A message from our CEO to all South Australians

COVID-19 Update - Lockdown Restrictions

Dear Customers,

We were all collectively surprised by this week's announcements on the community transmission of COVID in South Australia and we know these are uncertain and anxious times. On the back of the new restrictions within South Australia, I was keen to write to you with an update from Woolworths so you can hear first hand what we are doing to help during the lockdown.

Store Opening and Shopping Hours

Woolworths Supermarkets stores in South Australia remain open as essential service and we have worked with the South Australian Treasurer who has granted extended trading hours to supermarkets, including additional hours on Saturdays and Sundays, which will be a great help in supporting physical distancing in our stores. Weekend opening hours will be 7am-8pm on Saturday and 9am-8pm on Sunday. Check here for your local store’s trading hours.

BWS and Dan Murphy’s stores in South Australia remain open. You can check trading hours on their websites.

All BIG W stores in South Australia will temporarily close for at least 6 days. At this stage, customers will not be able to place or collect Pick-up orders. Lay-by collections will also be unavailable while our stores are closed. At this stage, Home Delivery orders can still be placed, however to avoid any disappointment, please expect some delays. Despite the store closures, all BIG W team members will remain employed for the duration of the lockdown. We look forward to welcoming customers back safely once restrictions have eased.

Product Limits and Stock Availability

In Woolworths, some buying limits are in place across South Australia to once again help make sure everyone has fair access to fresh food and essential products during the course of the restrictions. This includes the usual suspects of Toilet Paper, Paper Towels and Tissues. The details are subject to change, so it’s best to check the latest on our product limits page.

Planning your shop

It’s critical that we all do our best to maintain social distancing in store. To help you better plan when to shop, we’d like to remind you of Q-Tracker, which allows you to see how busy a store is almost in real-time (it’s updated every 5 minutes), and when the busiest times normally are. You can check out Q-Tracker here. It is also available via the Woolworths app.

Health and Safety

The safety and wellbeing of our customers and team members is our top priority. We strongly encourage all customers entering our stores in South Australia to wear a face mask as per the government's guidance. Face masks have been readily available to Woolworths team members nationally since April 2020 and we will likewise work to ensure our team wear their masks too.

You may see posters with a QR code as you enter (similar to what you may have seen in cafes and restaurants). Where you do see these, we’d encourage you to check in to help with COVID-19 tracing. We’ll only share this information with the health authorities for contact tracing, and to let you know if you may be impacted by a confirmed case in a store.

We also ask our customers to adhere to all social distancing and hygiene measures while shopping in our stores. We have Health and Safety Ambassadors at the front of every store to wipe down trolleys and hand sanitiser is readily available for our customers. We also ask customers to be kind to each other and to treat our team and each other with respect as we work through this unsettling time.

Shopping Online

As more of you choose to shop online for Home Delivery, Direct to boot or Pick up, we have increased our number of delivery trucks and on-demand delivery drivers to try and meet the increased demand and are taking additional steps this week to further increase capacity.

An important reminder that we have a number of additional ways we can help you shop online with confidence:

  • Priority Assistance service offers dedicated online windows for the elderly, people with disability and those in mandatory isolation. You can apply here

  • Community Pick up or Direct to boot, which allows you to pick up an online order on behalf of someone else

  • Contactless deliveries with groceries delivered to your doorstep

These are challenging and unsettling times, please rest assured of Woolworths’ commitment to do whatever it takes to support South Australia. We will also update you, as and if, circumstances change.

Stay safe.

Brad Banducci
CEO, Woolworths Group

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