22 March 2021

A message from our CEO to our NSW communities

In light of the current challenging weather conditions impacting NSW, I thought it appropriate to write to you directly with an update from Woolworths.

We understand how unsettling and stressful this time is for many NSW residents, especially in the context of the last 12 to 15 months, and want to assure you that we are doing everything we can to help keep both our customers and team safe. 

Store Opening Hours

At this stage, the Woolworths Taree Supermarket is operating with reduced hours and the Woolworths Kempsey Supermarket and BIG W Kempsey are currently closed until further notice. This is to support the safety of our team and customers as weather conditions continue to impact access to and from these stores. For your local Woolworths trading hours, click here, for BIG W click here, for Dan Murphy’s click here and for BWS click here.

Impact to stock availability in-store and shopping online

With weather conditions causing some delivery delays due to road blockages or extended travel times, you may notice your local store is experiencing partial out of stocks, and reduced online shopping window availability. I need to stress that we have plenty of stock and any out of stocks are purely delivery related.  We apologise and thank you for your patience as we continue to re-route deliveries from alternate locations and send trucks via safer routes due to dangerous road conditions in some parts of the State. For the latest updates and details of our online shopping options (including Delivery, Pick up and Direct to Boot), head here

Helping those who need it most

Our S.T.A.N.D program was specifically created to provide support to communities impacted by  Australian natural disasters. In partnership with you, our customers, we raised $5 million for our S.T.A.N.D Charity partners (The Salvation Army, Lifeline, Foodbank and Rural Aid) in 2020. These funds help these charities to act quickly in times of natural disaster.

For example, the Salvos are currently operating across several evacuation centres across the state with a key presence between Taree and Nambucca Heads on the Mid North Coast.  Utilising funds raised through the  S.T.A.N.D program, The Salvation Army have been able to support those evacuated from their homes, as well as emergency service crews and have provided more than 1,640 meals to those impacted since Friday afternoon. Lifeline has fielded thousands of calls for help across their crisis support lines including 13 HELP, a dedicated hotline for natural disaster support and counselling. 

If you’d like to help further support our S.T.A.N.D partners in the important work they do, you can donate at any Woolworths, BWS or BIG W store or through the Woolworths website. Click here for more information.

You can also donate your Everyday Rewards dollars* to any of our Woolworths charity partners, including S.T.A.N.D in the form of an eGift card. To send an eGift card to charity, simply login or register at Woolworths Gift Cards.

Looking after our team

We are deeply appreciative of our team members during this time, whether in our stores, distribution centres, online hubs or out making deliveries.

To support our teams we have partnered with Sonder who can issue emergency updates and alerts to team members with the app in impacted areas. They are also able to provide emergency assistance to team members needing help.

Some of our team have also been directly impacted, with their homes damaged or destroyed by the floods. Currently we know of 7 team members that have lost or had significant damage to their homes. We have financial assistance, counselling and physical support options available to all team members who have been impacted by flooding.

Thank you for your ongoing support, patience and understanding as we all work better together to help keep our communities safe.
Be safe,

Brad Banducci
CEO Woolworths Group  

*You‌ ‌can‌ ‌donate‌ ‌your‌ ‌balance‌ ‌in‌ ‌multiples‌ ‌of‌ ‌$10‌ ‌if‌ ‌your‌ ‌Rewards‌ ‌choice‌ ‌is‌ ‌Auto‌ ‌Savings‌ ‌or‌ ‌Bank‌ ‌for‌ ‌Christmas.

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