8 January 2021

A message from our CEO to our Queensland Community

Dear Customers,

I thought it timely to write to you with today’s events in Greater Brisbane, but also to thank you for your continued support, both over Christmas and as we start the new year.

We understand it may be an anxious time for all with the implementation of a three day lockdown and restrictions, but rest assured we are doing everything we can to help you be COVIDSafe. 

As Greater Brisbane moves into a temporary lockdown, all our Woolworths Group stores (Supermarkets, Metro, BIG W, BWS and Dan Murphy’s) remain open, but we ask as per the QLD Government advice that you limit your trips to our stores during lockdown to essential visits only.

Looking after you in store

Given the heightened risk of community transmission across Greater Brisbane, we have taken the following measures to help keep us all COVIDSafe:

  • As per QLD Government directions, team members and customers in Greater Brisbane must wear a mask when leaving home, which includes shopping in our stores (unless exempted by the QLD Government).

  • Additional monitoring of social distancing is in place throughout our stores and around the checkouts.

  • Health & Safety Ambassadors will be in our stores to support with cleaning and wiping down trolleys. Please continue to use the hand sanitiser on entry and exit.

We have also been clear with our team members that if they feel unwell or are awaiting a test result, they should not come to work – and we have put special leave provisions in place to ensure there staff are supported in doing this. It is of course also important that you don’t come into a store if you feel unwell, should be in isolation, or are waiting for a COVID test result. 

Shopping with confidence online

Our online shopping services are all open as usual with good availability of ordering windows across QLD. A reminder that we have a number of ways we can help you shop online with confidence:

Product limits

To ensure all of our customers have access to essential products, we are implementing product limits on a number of key categories. Please visit here for full details of limits.

As always we ask that when you shop our stores or online that you continue to only buy what you need. We have plenty of stock on hand of all essentials items and products will continue to flow through from our distribution centres to our stores.

Calamvale status update

As you may have seen reported, an infected customer shopped in our Woolworths Calamvale North store on 3rd January. We are working with QLD Health and we have taken the following measures:

  • 24 team members are undergoing testing and will isolate until a negative result

  • The store has undergone a deep clean on 7th January and remains open.

  • We are working with a request from QLD Health to help identify shoppers who may have shopped in the store between 11am and midday on the 3rd January.

For our customers who shopped at our Calamvale North store on 3rd January between 11am and 12pm, it’s important that you follow QLD Health advice for testing and isolation. You can find out more details here

As we approach 12 months since we first heard of the virus, keeping our customers, teams and communities safe remains our top priority. Thank you for playing your part and for your ongoing support, patience and understanding.

Brad Banducci

CEO Woolworths Group

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