6 January 2021

A message from our CEO to our Victorian Community

Dear Customers,

Happy New Year to you all, and although it’s been an uncertain time with the evolving COVID situation in Victoria, I hope many of you were able to enjoy a much needed break. 

I felt it timely to write to you to thank you for your continued support, both over Christmas and as we start the new year. Special thanks for wearing masks in our stores and your continued respect of our team members.

Looking after you in store

Given the risk of community transmission in Victoria, we continue the following measures to to help us all keep COVIDSafe:

  • As per Victorian Government directions, team members and customers in Victoria must wear a mask when indoors, including shopping in our stores (except for under-12s or those with a medical exemption).

  • Additional monitoring of social distancing in store and around the checkouts by team.

  • Please continue to use the hand sanitiser available on entry and exit. 

We have also been clear with our team that if they feel unwell, or are waiting on a test result, they should not come to work –  and we have put special leave provisions in place to ensure there is no penalty from doing this. It is also important that customers don’t come into a store if unwell, or should be in isolation, or awaiting a COVID test result. 

Shopping with confidence online

Our e-commerce services are all open as usual with good availability of order windows across the state.  A reminder that we have a number of ways we can help you shop online with confidence:

  • Community Pick up and Direct to boot, which allows you to pick up for yourself or on behalf of someone else

  • Priority Assistance for the elderly, people with disability and those in mandatory isolation. To register for Priority Assistance click here

  • Contactless home deliveries for groceries delivered to your doorstep.

As we approach 12 months since we first heard of the virus, keeping our customers, teams and communities safe remains our top priority. Thank you for playing your part and for your ongoing support, patience and understanding.

Stay safe and Happy New Year

Brad Banducci

CEO Woolworths Group

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