1 February 2021

A Western Australian COVID Update

Dear Customers,

Happy New Year. 

I thought it timely to write to you in light of yesterday’s Government announcement of the introduction of restrictions for Perth Metropolitan, Peel Region and the South West Region. We understand it may be an anxious time with the implementation of a five day lockdown, but please rest assured we are doing everything we can do to help us all be COVIDSafe. 

As parts of WA have moved into a temporary lockdown, Woolworths Supermarkets, BWS and Dan Murphy’s remain open, but as per WA Government advice, we ask that you limit your trips to our stores during lockdown to essential visits only.   We continue to work with the WA government, including reviewing additional trading hours for the lockdown period. At this stage, until Friday, our supermarkets will open at 7am. See here for Woolworths trading hours

Following the WA government’s advice, all BIG W stores in WA will temporarily close for the duration of the lockdown, however bigw.com.au remains open 24/7. When placing an online order, customers can choose contactless home delivery, with all Pick up orders held until stores reopen. Please visit www.bigw.com.au/covid-19 for all updates.

Looking after you in store

Given the heightened risk of community transmission across Perth, Peel and the South West regions, we have taken the following measures in our Woolworths stores:

  • In line with WA Government requirements, team members and customers must wear a mask when leaving home, which includes shopping in our stores (unless exempted by the WA Government).

  • Additional monitoring of social distancing is in place throughout our stores and around the checkouts.

  • Health & Safety Ambassadors will be in these stores to support with cleaning and wiping down trolleys. Please continue to use the hand sanitiser on entry and exit.

We have also been clear with our team members that if they feel unwell or are awaiting a test result, they should not come to work – and we have put special leave provisions in place to ensure our staff are supported in doing this. It is of course also important that you don’t come into a store if you feel unwell, should be in isolation, or are waiting for a COVID test result. 

Shopping with confidence online

Our online shopping services are all open as usual with good availability of ordering windows across WA. A reminder that we have a number of ways you can shop online with confidence:

  • Woolworths Direct to boot or Community Pick up, which allows you to pick up for yourself or on behalf of someone else.

  • Woolworths Priority Assistance for the elderly, people with disability and those in mandatory isolation. To register for Priority Assistance click here.

  • Contactless home deliveries for groceries delivered to your doorstep.

Product limits 

To ensure all our customers have access to essential products, we are implementing product limits on a number of key categories in our Woolworths and BIG W stores. See the below links for details.

Woolworths product limits

BIG W product limits

As always, we ask that when you shop in our stores or online that you continue to only buy what you need. We have plenty of stock on hand of all essential items and products will continue to flow through from our distribution centres.

Incredibly as it might seem, it is 12 months since we first heard of COVID and keeping our customers, teams and communities safe remains our top priority as we continue to improve our underlying COVIDSafe processes based on the various lockdowns we have gone through in the other states in Australia. 

Finally, I'd like to recognise the Pilbara region as they prepare for the incoming tropical low. Our store and distribution teams are working hard to ensure customers can get the essentials they need and we're looking at how else we can support the community.

Thank you again for your ongoing support, patience and understanding.

Stay Safe,

Brand Banducci

CEO Woolworths Group

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