31 May 2021

We have been notified that a person who visited BIG W at Craigieburn Central Shopping Centre on Thursday 20th May 2021 between 11:30am and 12:30pm has tested positive for the Coronavirus (COVID-19).

Anyone who has been at BIG W Craigieburn since Thursday 20th May 2021 and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean after hours.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop online and work at our Craigieburn store.

If you have been shopping in BIG W at Craigieburn from Thursday 20th May after 11:30am and become unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au.

BIG W became aware of the case on Friday 28 May 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

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