Our approach

As a business that operates in almost every community in Australia, COVID-19 has presented a huge challenge to Woolworths Group. From the outset of the pandemic we have made extensive changes, but our actions have been always guided by three principles:

• Support the wellbeing of our team, our customers and their broader communities, by proactively launching initiatives across all our stores, distribution centres and offices.
• Help lead the effort in Australia, by identifying and implementing retail best practice from around the world.
• Communicate clearly and transparently with Governments, media, our team and customers.

We wanted to share the information in this pack to show our COVID-19 processes, and to support other retailers both here and abroad, as we work together to keep our communities safe.

Brad Banducci CEO